Support from a person.
Write to us and a person at Office Guard reads it, weekdays from 8 am to 8 pm Eastern, usually within a day. If a message or text has you worried right now, do not act on it until you hear back, or call the person it claims to be from on a number you already have.
Include the email address on your account and, for a warning, the date it fired. Never forward the scam itself with its attachments; a screenshot is enough.
Phone
+1 (770) 780-7114Weekdays, 8 am to 8 pm Eastern. Leave a message outside those hours and we call back.
Common questions
Does it work with my email?+
Gmail, Outlook.com and Hotmail, Yahoo, iCloud, AOL, and any address on your own domain. Outlook and Hotmail connect when you sign in with Microsoft. Gmail and the others use an app password, and the steps are on screen when you connect.
Do I need the app?+
For texts, yes: the app is what watches them, on the phone. Email warnings work without it, by email and on your account page, but the app is where the notification arrives.
Will it slow down or change my email?+
No. It checks each message as it arrives and lets it go. Your mail is not moved, filtered, delayed or answered.
What happens when a scam arrives?+
A warning on your phone, within moments, that says what we found, who it came from and what to do, and a card on your account page. It comes by email if a warning can't be delivered to your phone, or if you turn on "Also email me every warning". See Office Guard Home's list of scams for the exact words.
Can my family see my mail?+
No. On the Family plan the organizer sees whether your mailbox is connected and how many warnings fired for you. You can turn the count off from your family page.
My parents are not technical. Can I set it up for them?+
Invite them from your family page. They accept with one tap and the page walks them through connecting their mailbox. If they would rather you did it, do it together on their phone; nothing requires a password of yours.
Is there a free trial?+
Yes, on the Family plan when you subscribe by card on this site: the first 7 days are free. Your card is charged when the week ends unless you cancel first from your account page, Manage billing. One free week per subscriber. The Individual plan has no free trial.
How do I cancel?+
A plan bought by card: your account page, Manage billing. A plan bought in the app: your phone's subscription settings, since the store holds the subscription. Either way the plan runs to the end of the period you paid for. Covered by someone else's Family plan? There is no bill; to leave the plan, use Leave this family plan on your family page.
How do I delete everything?+
In the app: Settings, Delete my account. On the website: your account page, Delete my account, at the foot of the page. The mailbox connection and your account details are removed at once, and everything else we held is deleted within 30 days.
I got a warning on a message that was fine.+
It happens; the rules lean toward warning when money and urgency meet. Dismiss it. If a sender you trust keeps tripping a warning, tell us and we will look at the rule.
Is this the same company as Office Guard?+
Yes. Office Guard Home is a product of Office Guard, LLC, which protects real estate professionals from email and text fraud with the same technology.
Connecting a mailbox, step by step
- Outlook.com and Hotmail. Tap Connect, sign in with Microsoft, approve. Make sure you sign in as the address you are protecting; Microsoft may offer another account first.
- Gmail, Yahoo, AOL, iCloud. These need an app password, a one-time code the provider gives you for one app. The connect screen links to the right page and shows where to paste it.
- Your own domain. If your mail is on Microsoft 365, you sign in with Microsoft, as with Outlook. If it is on Google Workspace, you use an app password, as with Gmail. Otherwise the connect screen asks which service you sign in to, and support can help.
- Text protection. In the Office Guard Home app, Protection, Turn it on. On iPhone that is a Message Filter in Settings; on Android, notification access. Both are explained on screen.
Stuck? Write to us with the provider's name and where it stopped. The legal pages are the privacy policy and the terms of service.